When engaging Zebra for assistance, where should a user seek help for urgent software updates on a handheld computer?
Answer
A closer, perhaps smaller, service depot
The intended engagement path for clients depends on the nature of the requirement. Urgent, task-specific needs like replacing a label printer cartridge or applying an urgent software update to a handheld computer are transactional and localized. For such requirements, the appropriate first stop is a closer, smaller service depot, which is structured to handle direct, on-the-spot support rather than escalating the issue to larger sites focused on high-level functions like CSR inquiries or R&D collaboration.
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